Sunday, October 28, 2007

Sales is the key

The Plumbing company that I work for traditionally sends a technician or two every year to a seminar that emphasis on sales training. We are one of a few companies nationwide that rely on selling the job versus charging our customers a hourly fee on top of labor and materials.
We send our technicians out to a home or business at no charge so the tech can visually see and troubleshoot for the problem and what is the best way to handle the job at hand. We give the customer a guaranteed price in writing. We also on top of correcting their plumbing issue warranty our service a full year. I know there are not many companies that do that. The one thing that stands out with our company besides the great service and our educated technicians is if our customer does not like our price for any reason they can decline and they are not charged one penny.
Our technicians are trained not only as certified plumbers but they are also trained in selling the jobs we send them out on. We pride ourselves in our customer service, specially skilled technicians and the fact that we have been in business for over 27 years.

2 comments:

latt├ęgirl said...

So did you ask about that retroactive pay raise? You said you'd feel awkward... don't! If anything, your boss is the one who will be in an awkward position.

Mindy said...

Lattegirl - I can't get the man to stand still long enough to talk to him. It's not the he is avoiding me it's just that season has hit and we have become extremely busy...